COVID Policy

IMPORTANT COVID 19 INFORMATION

Here at Deveron Valley Cottages, we take your safety very seriously, and would like to reassure you by letting you know that we are following all the current guidelines regarding cleaning your holiday accommodation during the Covid 19 pandemic.

  • As well as our normal thorough cleaning regime a recommended fogging machine and Virucide is used and the property is locked until your arrival once cleaning is complete. 
  • Additionally, we will be leaving 3 whole days in between bookings where possible.

How Can You Help Us?

  • Please check your travel restrictions before leaving home. We would be happy to reschedule your holiday or refund if necessary.
  • All remote controls are encased in a disposable cover. We ask you to leave this on while using appliances. We will remove and dispose of it after you have left the property.
  • On your day of departure, we would VERY much appreciate it if you could take all bedding off the beds, including mattress and pillow protectors, put them into one duvet cover, along with towels, tea-towels, bath mats and oven gloves, and leave this near to the front door.
  • We would also ask you to leave windows open in every room on your day of departure, as this ensures there is no airborne virus in the property when we enter to clean.
  • At the moment we are minimising direct contact between yourselves and your hosts, but this doesn’t mean we are not available for you to ensure that you have a wonderful stay.  We would ask that if you have any questions or needs that you would first of all telephone us (numbers are in the welcome book) and we will be happy to answer any questions. If one of us needs to call at your cottage for any reason, we would ask that you respect the 2m distance rule, and if possible, wear a mask (as we will) during our visit.
  • If any of you start to show symptoms, or think that you may have contracted Covid-19, we would ask you to notify us immediately, so that we can ensure that you receive all the help you need. We will not evict you from the property! We only want to make sure that you are treated in the best way, for your health and ours, should you need to isolate or receive medical attention.

Sincere thanks,

 Ally and Jason